Beauty and the Beast on Ice

In September, after seeing an ad in the newspaper, I bought tickets to “La Bella y La Bestia Sobre Hielo”, or Beauty and the Beast on Ice. Having never seen or even heard of an ice skating rink in Paraguay, I was curious about how this show would work, but figured that it would be fun for the boys.

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Our tickets were in the “Preferencias A” section.

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Since Danny and Patrick were unfamiliar with the story of Beauty and the Beast, we prepared for the show by borrowing the Disney movie from a friend to learn about the characters and the story.

A week or so after we bought our tickets, a friend unsuccessful in her attempt to buy tickets was told the show had been cancelled. I called the ticket company to get the full story and they told me that due to “technical difficulties” the show would be delayed, likely until November or December. I suspected that the technical problem was the lack of an ice skating rink in Paraguay’s tropical heat, a problem not likely to be remedied in the increasingly hotter months of November and December. When I asked the customer service representative how I could learn of the rescheduled date, he suggested that I listen to the radio for news or that I call back to ask for updates. For awhile, I did call every week or so hoping to learn of the new date, but there was never any news. And then I forgot. After a few weeks went by, I remembered again to call and check on the rescheduled date. Last week, during a call to customer service, I learned that the show had been canceled. They took down my contact information and promised to call with details about what I would need to do to get a refund. The next day, they called back and said if I wanted a refund, I would need to show up at a building on Avenida Eusebio Ayala the following day between 9 AM and 1 PM. Since I had purchased the tickets at the mall, I was hoping I could go there for the return rather then visit a random building in a sketchy neighborhood in the middle of the workday. They said no, the only way to get a refund was to do as they as they had directed.

With Brian out of town, I convinced a coworker to go with me during lunch to get the refund for my tickets and those of another family. We went through some “scenic” parts of town, including Mercado 4.

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We finally found the building and thankfully we didn’t need to rely on the handicap ramp to enter the building, since it looked a bit dangerous at about a 45° angle.

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Once I saw that the door to the building had signs related to ticket sales, I was starting to think this was less likely to be a scam. When we entered the office building, they directed us to the rear of the office, past all the desks and then down the hallway toward a cashier.

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A helpful man with an impressive mullet assisted us.

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Soon I had my complete refund in hand. And while it is unfortunate that the show never happened, hopefully another new show will be here soon!

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